Returns, Refunds & Cancellations

Returns, Refunds & Cancellations

A. Lifetime Warranty
View our Lifetime Warranty policy.

B. Returns & Refunds

1. Customers are to carefully select their diamonds so that the need to return/exchange does not arise. 
2. After full or partial payment is made TASSAR assumes that the customer has carefully considered and agreed upon the diamond and gemstone specification, and no cancellation or refund is allowed.
3. At TASSAR we stand behind the quality of our products and offer customers the opportunity to request for a refund under the following conditions:
1. GIA number inscribed on the diamond does not match its GIA certificate.
4. TASSAR will send customers a digital video or picture of the GIA certificate number inscribed on the girdle of the diamond before the goods are sent. If the digital video or picture is agreed upon, no return is allowed to prevent fraudulent refund.
5. Customers must contact TASSAR first before returning an item.
6. In the event of refunds, goods sold need to be returned in their original condition (without any damage) with all accompanying packaging, documents, materials and proof that the inscribed number is not accurate, and no later than 7 days after the purchase date. In case any of the items are missing, the customer will be charged a penalty for replacements.
7. Upon receiving your returned item in its original condition with all accompanying documents and materials, the diamond will be weighed and checked against its corresponding grading certificate and our quality assurance graduate gemologist will sign it off. Your refund will then be processed in the next 4-5 days; however, it may take as long as 2 weeks, depending on your location and/or payment method.
8. While we do offer all clients free shipping when delivering your order, we deduct a shipping charge for returns. This charge is the exact amount the courier company charges for the shipment, and it will be deducted from your refund.
9. It is important to note that in the case of a purchase of a multi-diamond or colored gemstones parcel (for example, 2 or more diamonds or colored gemstones in one purchase or from the same client), we cannot accept the claim that the majority, or all the diamonds are unacceptable and need to be returned. For this reason, for those customers which purchase more than one diamond we cannot always honor our 7 day returns policy for more than one of the diamonds in the parcel. We will always notify you prior to sending out the diamond(s) if we cannot honor our return policy for the purchase you have made.